PuckLuck Privacy Policy — How Your Information Is Kept Safe

1 Introduction

This Privacy Policy applies to all services on the PuckLuck platform — including the website, mobile app, and other digital channels. By opening an account and using PuckLuck's services, you are considered to have agreed to this policy.

We understand that many people are hesitant about sharing personal information online. To earn that trust, PuckLuck has written this policy in plain, clear language — so you can understand every aspect and make informed decisions.

This policy may be updated at any time. When changes are made, the "Last Updated" date at the top of the page will be revised, and you will be notified by email for any significant changes.

2 What information is collected?

PuckLuck collects the following types of information — only what is necessary and for defined purposes:

3 How is information collected?

PuckLuck collects your information in two main ways:

Directly from you: Information you provide during registration, KYC verification, deposits or withdrawals, and when contacting customer support.

Automatically: When you use the PuckLuck website or app, some information is collected automatically — such as how long you were on the site, which pages you visited, and what device you were browsing from.

• When completing the registration form.
• During deposit or withdrawal processing.
• When contacting support via live chat or email.
• Automatically, via cookies and web analytics.
• From documents uploaded during the KYC verification process.

4 Why and how is your data used?

PuckLuck uses your information only for specific, legitimate purposes. Each purpose is clearly outlined below:

• Account Management: Completing registration, securing your login, and handling account-related communications.
• Payment Processing: Processing deposits and withdrawals securely and maintaining financial transaction records.
• KYC & Identity Verification: Complying with international financial regulations and preventing money laundering.
• Customer Support: Providing fast and effective resolution to your issues.
• Responsible Gaming: Identifying unusual gaming behaviour and providing assistance where needed.
• Platform Development: Analyzing user experience to improve our services.
• Security Assurance: Prevention of fraud, hacking, and other security threats.

5 Data Sharing Policy

PuckLuck does not sell your data. However, limited information may be shared in certain specific situations:

• Payment Provider: Information required to complete transactions is shared with our payment processing partners, who are bound by strict confidentiality agreements with PuckLuck.
• Technology Infrastructure: With cloud hosting and analytics providers — for technical purposes only.
• Legal Obligations: Limited information may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Fraud Prevention: Cooperation with law enforcement agencies in investigations related to money laundering or fraud.

Outside of the above, PuckLuck does not share your information with any party without your prior consent.

6 Data Protection Measures

PuckLuck applies industry-leading standards to protect your data. Our technical team continuously reviews and strengthens our security measures.

• 256-bit SSL/TLS encryption — bank-grade security.
• Sensitive data is stored in encrypted form.
• Two-factor authentication (2FA) for account login.
• 24/7 automated security monitoring.
• Regular security audits and penetration testing.
• Limited staff access — only authorized personnel can view specific data.

7 Cookie Policy

PuckLuck uses cookies on its website — to enhance your browsing experience and ensure the platform functions properly. Cookies are small data files stored in your browser.

• Essential Cookies: To maintain your login session and ensure security — these cannot be disabled.
• Performance Cookies: To identify which parts of the site are slow — with your consent.
• Preference Cookies: To remember your language and theme preferences — with your consent.
• Analytics Cookies: To understand traffic patterns — with your consent.

Cookies can be deleted or disabled at any time from your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

8 Your Rights

As a PuckLuck user, you have several important rights over your own data:

To exercise these rights, please contact PuckLuck customer support. In some cases, legal obligations may prevent us from fulfilling your request in full.

9 Children's Privacy

PuckLuck is strictly for users aged 18 and above. We do not knowingly collect information from minors. If we become aware that a minor's data has been collected inadvertently, it will be deleted immediately and the account will be closed.

If a parent or guardian believes their child is using PuckLuck, please contact customer support immediately. We will take prompt action.

10 Policy Changes & Contact

PuckLuck may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, you will be notified in advance via your registered email.

For any privacy-related questions, requests, or complaints, reach out to our customer support team — we're always ready to help. Responses are typically sent within 48 hours.

PuckLuck's Privacy Policy is built in accordance with international data protection standards.